Automatic Damage Fees
Topics included in this article:
- Replacement cost
- Receiving unserialized items
- Receiving serialized items
Replacement cost
While you don't need to have the replacement cost entered for your items, it's helpful if you do. You can easily add these by clicking the edit icon next to the item within your inventory selection screen and entering the amount in the replacement cost field from the pricing tab. Click Save to keep your changes.
Receiving unserialized items
When you receive an item back from rental and there has been damage done to the item, check the item(s) you’re receiving. Enter the quantity that is being returned in the Qty. Returned field. Enter the quantity that is lost or damaged in the Qty. Lost/Damaged field. You can add these items to maintenance and add a fee and description.
Receiving serialized items
When you receive an item back from rental and there has been damage done to the item, check the item(s) you are receiving. Enter the quantity that is being returned in the Qty. Returned field. Enter the quantity that is lost or damaged in the Qty. Lost/Damaged field. You can add these items to maintenance and add a fee and description.
After you have selected the item to be received, select the condition of the item from the condition dropdown.
If the Needs Repair condition is chosen, the item will automatically be placed into maintenance. You will be asked to add a fee and enter a description. If the Unusable or Lost conditions are chosen, the item will automatically be removed from your inventory and "sold" to the customer at the replacement cost that is entered on the Pricing tab in the inventory edit screen. You can always change this amount. You will also be asked to enter a description.
This will now receive that item and add it to the same transaction as a sales item in the amount of the replacement cost or whatever fee you add. The rental amount will also be charged to the customer as well.
If you have the condition photo add-on feature, this will also allow you to add photos of the damage to go along with the damage fees. See the Condition Photos article for more information.
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