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Nov 4, 2022
Split Orders

Do you have a customer who has multiple items on a transaction and returns some of those items and wants to be invoiced for just those returned items? This article will show you how to split an order so multiple invoices for returned items from one transaction can be created.  
 
Once the returned items on the transaction have been received, click Split Order on the menu above the customer's information.  Then select the items that are going to be part of the first split. Only the received items will show since the other items are still out on rent.

 

Split Orders 1.jpg             

 
You will now select the received items that need to be on a separate customer transaction or invoice and click Split Order.

 

Split Oders 2.jpg 

 
If there is a balance due, the payment screen will appear.  You can very easily Skip Payment and a new transaction will be created with only the items that have been selected to be on the split order.

Want to see the parent transaction?  Just click the Back to Parent Transaction option in the menu located above the contract number.

 

Split Orders 3.jpg 

 

Please view our Manual Invoicing article to learn how to send an invoice to the customer for these items.  

 






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