This article will show you how to create, send and view a signature request sent to your customer via email.
Article Type: Administration Last Modified: Sep 14, 2026
Support ArticleArticle Views1265
New Customer
This article will show you how to create or add a new customer when creating a new rental transaction.
Article Type: Administration, Counter features Last Modified: Sep 14, 2026
Support ArticleArticle Views1362
Customer Statements
This article will show you how to configure and create statements for customers.
Article Type: Administration Last Modified: Sep 14, 2026
Support ArticleArticle Views806
Cash Customer versus Account Customer
This article will give a brief description of the difference between your "cash" customers and your "account" customers along with walking you through on how to set up either.
Article Type: Administration Last Modified: Sep 14, 2026
Support ArticleArticle Views8
eSigning Item-Specific Addendums
Essentials now supports associating an e-sign document from the E-sign Document Bank with a specific inventory item as that item's required addendum. When a customer rents an item that has an addendum assigned (such as a truck, trailer, or aerial lif
Article Type: Administration Last Modified: Sep 13, 2026
Support ArticleArticle Views1403
User Roles
This article will show you each user role that Essentials has and what capabilities each user role does or does not have access to.
Article Type: Administration Last Modified: Aug 18, 2026
Support ArticleArticle Views20
Hierarchy - Rental Essentials
Hierarchy - Rental Essentials
Article Type: Administration Last Modified: Jan 14, 2026
Support ArticleArticle Views931
Zapier Integration & How It Works
This will explain what Zapier is, how you create Zaps, and how it integrates with Essentials.
Article Type: Administration Last Modified: Jul 15, 2025
Support ArticleArticle Views626
Subrentals
If you re-rent from other vendors or companies, this article will show you how to keep track of those re-rentals.
Article Type: Administration, Counter features Last Modified: Jun 9, 2025
Support ArticleArticle Views265
ACH in Essentials (Stripe Payments) (US ONLY)
This guide provides steps for configuring credit card and ACH payment processing. It covers launching the Credit Card Processing menu, configuring payment processors like Stripe, and setting up store-specific ACH configurations. Each location requires its own configuration, and ACH payments are only available for account customers on the Storefront or eSign/ePay platforms. Additionally, ACH payments must be entered manually each time, as recurring billing is not yet supported.
Article Type: Administration Last Modified: Apr 25, 2025