Unable to email from Syrinx 365 Using Microsoft Account & Shared auth issue

This guide provides troubleshooting steps on how to reauthorise your email account through Syrinx 365—whether using your own Microsoft account or a shared one—if you encounter the error shown below when attempting to send emails from Syrinx.

Using your Microsoft account

Step 1 - Go into Users à User Options à Email Tab à Press Auth

Step 2- Login into your Microsoft account & authenticate through app if prompted such as entering a code.

Step 3- Once entered and you should get the successful message which you can close the window.

Step 4- Retry emailing from Syrinx.

Using Shared Email Account

Please Note: You will need to reach out to your Administrator if you don’t know the password for the shared email.

Step 1: Go into Configuration

Step 2: Go into users à User Logon à Select User that uses the shared email

Step 3: Press Auth and Select Microsoft

Step 4- Login into your Microsoft account & authenticate through app if prompted such as entering a code.                                              

Step 5- Once entered and you should get the successful message which you can close the window.

Step 6- Go back into Normal Syrinx by unticking from Config  and go into Users à Users Options à Email Tab à Select from Dropdown the shared email.

Step 7: Retry emailing from Syrinx.

Known Behaviour: Test Email via Microsoft Falsely Reported as Successful

In earlier versions of the Syrinx client, when using Microsoft as the email provider, the Test Email function could incorrectly display a success message even when the test email had actually failed to send. This meant customers could believe their email configuration was working correctly when it was not.

This behaviour has been fixed in release version v5.25.3. The Syrinx client now correctly reports the outcome of a test email sent via Microsoft — if the send fails, an appropriate failure message will be shown instead of a false success message.

If a customer reports that their email appeared to be set up correctly (based on a successful test result) but emails are still not being received, advise them to re-test after updating to the latest version of the Syrinx client to confirm whether the configuration is genuinely working.