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Support ArticleArticle Views385

Move a Deposit to the Rental or Sale Total

This article explains how to manage deposits in Expert and Elite, including collecting deposits as part of rental or sale totals, applying existing deposits to contract balances, and issuing refunds. It outlines the required system configuration (enabling the Collect Deposit as Rental/Sale setting in System Configurations) and item-level setup needed for the feature to function properly. The article also clarifies payment method requirements and system behavior when moving or refunding deposits to ensure accurate contract balances without duplicate charges.
Article Type: Configuration & security, Configurations, Contract features & processes, Contracts features & processes, Core configurations, Processes
Last Modified: Feb 23, 2026
Support ArticleArticle Views316

Transaction File

Displays the transaction file were edit can be made to the item transaction record.
Article Type: Configuration & security, Configurations
Last Modified: Feb 13, 2026
Support ArticleArticle Views947

Item Category

Artikelkategorien werden zum Sortieren und Zusammenfassen von Daten in Berichten verwendet
Article Type: Configuration & security, Configurations, Core configurations
Last Modified: Feb 13, 2026
Support ArticleArticle Views947

Item Categories

Item Categories are used for sorting and summarizing data in reports
Article Type: Configuration & security, Configurations, Core configurations
Last Modified: Feb 13, 2026
Support ArticleArticle Views630

Work Order Items

This document will go through the steps of setting up work order items in your Point of Rental software.
Article Type: Configuration & security, Contracts features & processes, Customer & inventory management, Inventory mangement, Processes, Service related contracts
Last Modified: Feb 12, 2026
Support ArticleArticle Views502

Set Up Twilio SMS Integration in Elite

This article provides an overview and setup instructions for integrating Twilio SMS messaging with Elite. Twilio allows Elite users to send SMS notifications, replacing the older MMS-based method. This integration is currently available for Elite users only and supports one-way messaging.
Article Type: Browser configurations, Configuration & security, Configurations, Elite only
Last Modified: Feb 12, 2026
Support ArticleArticle Views1090

System Notifications

This article explains how to set up and manage System Notifications in Expert and Elite systems to alert users when specific actions or changes occur, such as contract updates, reservations, or accounting events. It walks through the setup process, including selecting notification types, defining required criteria, and assigning operators, stores, and notes. The article also provides a comprehensive list of available notification types and explains how criteria and recipient settings control when and who receives each notification.
Article Type: Configuration & security, Configurations
Last Modified: Feb 6, 2026
Support ArticleArticle Views32

Configure Store-Specific Time Zones in Elite

Article Type: Browser configurations, Configuration & security, Configurations, Elite only
Last Modified: Feb 2, 2026
Support ArticleArticle Views2390

Email Setup with Gmail or Microsoft 365

This article will show you how to configure and set up your Google (Gmail) or Microsoft 365 email account to be used within your Point of Rental software.
Article Type: Configuration & security, Configurations, Core configurations, Email & fax processes, Processes
Last Modified: Feb 2, 2026
Support ArticleArticle Views468

Operator Information

Operator Information
Article Type: Configuration & security, Configurations, Core configurations
Last Modified: Jan 30, 2026

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