This article explains how to resolve discrepancies in Point of Rental (POR) when your payment processor total is higher than your POR total due to duplicate customer payments. It covers how to identify duplicates using the Check & Card Report, how to void or refund extra transactions through your processor portal (including important considerations for PORpay-integrated accounts, where force settling or Product Support assistance may be required), and how to verify totals before completing end-of-day processing. The guidance applies to situations involving same-day, previous-day, or settled transactions and outlines key limitations when voiding is not possible.

This document will show how to Remove a Credit Card Token

This article is going to show you how to create a Credit Card Processing Fee.

The article explains how to set up notifications that alert you when a consumer submits a payment through the Consumer Portal. It covers two notification options: system-wide notifications for all payments and automatic notifications sent to the transaction sales rep assigned to a contract. It also includes important notes and FAQs to help you understand how each notification behaves.

The article shows how to add Stripe as the ACH processor in Elite using Admin Configuration → Global Setup and the Payment Processor Wizard for every store. It walks through finishing Stripe account registration and confirming each store lists Stripe as its ACH merchant. It explains the Consumer Portal and GADMIN settings that determine which customers can pay by ACH. Finally, it notes that ACH refunds are done in Stripe and must be recorded in Elite with a disbursement to keep accounts balanced.

This document explains how to issue a refund back to a customer's credit card. Credit card refunds can be issued in the same manner sales are captured – from Counter System and Account Payments.

This article covers the set up and general ledger entires for users that want to track deposit amounts fees have already been deducted from

This article will discuss contract pre-authorization. Some rental stores prefer capturing pre-authorizations instead of full credit card deposits and performing a post-authorization at rental return. 

Check & Credit Card Report will reprint the Check and Credit Card Report. You will be asked to enter the desired beginning date and ending date for the report.

Scheck- und Kreditkartenbericht druckt den Scheck- und Kreditkartenbericht neu. Sie werden aufgefordert, das gewünschte Anfangs- und Enddatum für den Bericht einzugeben.