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Bad Check Letter
This article will explain the check selection screen and the various fields and options used to find checks that are being returned.
How to Get There
Program Menu > Accounts Receivable > Bad Check Letter
Check Selection Screen
This selection prints a letter to the customer whose check has been returned to your company by the bank or whose credit card has been charged back. When you select the Bad Check Letter from the Accounting menu, you will see the following screen:
Check Number - You can find the bad check by entering the Check Number and pressing the enter key. All checks that match that number will be displayed. You can also add an asterisk “*” to the check number to act as a wild card.
Amount - If you don’t find the correct check using the check number, you can enter the amount and press the enter key. All checks that match that amount will be displayed.
Last 4 digits of card - You can enter the last 4 digits of the customer credit card number and press enter. All credit cards that match those 4 digits will be displayed.
Customer Lookup - If for some reason, you are unable to locate the check or credit card payment, you can click on the Customer Lookup button to manually select a customer. Take the following steps to look up the customer:
- Search for and then click on the appropriate customer.
- Once you have selected the customer, you will be asked to enter the check number and the check amount. The system will default to the selected check number and check amount.
- Enter the amount for the returned check fee.
- Next, you will be asked if you want the customer marked as Undesirable. If you answer Yes, the customer will not be able to rent from you until you change his status.
- Two copies of the Bad Check Letter will be printed for this customer, one to mail and one for your records. A notation will also be made in the customer’s call log about the bad check.
Edit Check Letter - This button will allow editing the Bad Check letter that prints out for the customer. Bad Check letters can be created through Program Menu > System Configurations > Edit System Letters. This letter is used if looking up by check number or amount.
Edit Card Letter - This button will allow editing the Bad Card letter that prints out for the customer. Bad Card letters can be created through Program Menu > System Configurations > Edit System Letters. This letter is used if looking up by a credit card number.
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