If you didn’t receive your subscription invoice, use the steps below to request a resend and make sure it reaches the right inbox.

Topics Included in This Article

• Confirm the Email Address to Use

• Request a Resend from Accounting

• Check Your Spam or Junk Folders

• Confirm Receipt or Request an Alternate Email

Step-by-Step Instructions:

Confirm the Email Address to Use

1. Decide which email you want us to send the invoice to (for example, your personal work email or your Accounts Payable/AP inbox).
2. If you need us to use a different address than we have on file, include the correct recipient email in your request.
      

Request a Resend from Accounting

1. Email AR@pointofrental.com.
2. Include as many of the following details as you can to help us locate your invoice quickly:
   • Company name
   • Invoice number (format like US-INV#####), or the approximate invoice date and amount
   • Preferred recipient email address(es)
   • Any additional notes (for example, “Please also send to invoices@yourcompany.com”)

Tip: Providing the invoice number (for example, US-INV34134) or the approximate date and amount helps us locate and resend your invoice faster.

Check Your Spam or Junk Folders

1. If you don’t see the invoice, check spam, junk, or quarantine folders and any auto-filtered tabs.
2. Add ar@pointofrental.com to your email safe senders/allowlist to prevent future filtering.

Confirm Receipt or Request an Alternate Email

1. Reply to confirm you received the invoice.
2. If you still don’t receive it, provide an alternate recipient email (for example, your AP distribution list) and we will resend.