If a customer is requesting a custom report, please follow the steps below: 

1.  Be Specific!  Find out what the customer is looking for as it may already be available in POR.  

2.  If it is not available in POR show them something that is close to what they are looking for, as this will reduce the amount of time required to build their report.

   1.  Have the customer print this report, and mark it up the way they would like to see the report built.  This will be their report Mock-Up.

   2. Inform the customer that the price is $150/hr for this service and that if a Point of Rental update changes how the report works, it is billable at $100/hr to repair/maintain the report.

3.  Have the customer email into support@pointofrental.com an email stating they are looking for a custom report, with a scanned copy of their Mock-Up report.

4.  Let the customer know that this will go to our Reports Team to verify their request and a quote will be returned to them.  

5.  Once they sign off on the Quote and return it, work will begin on their custom report and an ETA for completion will be provided at that time.