Write off a Credit

Sometimes it is necessary to write off a credit balance when a refund will not be given to the customer. The following instruction will not affect your cash drawer and allows you to run reporting later to view credit write-offs.

You will need to set up a disbursement item called Credit Balance Write-Off. See Disbursements for help.

1.  From either Program Menu Accounts Receivable or Counter System Customer Dashboard. (Tools)

2.  Choose to Make a Payment

3.  Enter a NEGATIVE payment amount

4.  Select a payment method of Credit Memo

5.  When prompted to select disbursement items to choose your Credit Write-Off disbursement.

6.  You must add a comment describing the write-off

7.  Do you want to automatically apply for this payment?

        * Note: If there is more than one credit to apply this to, answer no a manually apply for payment. If you answer yes, payments will be applied to the oldest credits, first.

8.  Use the money in the funds remaining to refund the credit balance, effectively, zeroing it out.

9.  Once the credit(s) have been refunded the Funds Remaining at the bottom of the screen should be zero.

10 Press ok to finish.

You can now run the disbursement report in Accounting Reports to see credit write-offs.