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Item Inspection Status in Elite

This article covers a new Elite feature called Item Inspection Status, which adds a secondary status (Pre-Checked, Inspected Out, Inspected In, or Ready to Rent) to serialized inventory items so staff can see inspection state at a glance without opening the full item record. It explains how the status updates automatically as items move through pre-check and check-in workflows in POR One, and how it can be viewed via a new column in Day at a Glance and Item Selection, with authorized users able to manually override it when needed. It also covers the security setting that lets administrators restrict manual status overrides to qualified user roles.
Article Type: Day at a glance, Elite only, Features & functions
Last Modified: Sep 1, 2026
Support ArticleArticle Views824

Data Managment - Item Record Import

This article explains how to use the Item Record Import tool in Database Management to add or update multiple item records at once using a Microsoft Excel or CSV file, rather than entering each item individually. It covers how to prepare your spreadsheet with the required columns — including special steps for serialized items — and walks through the Import Settings screen to map your spreadsheet columns and run the import.
Article Type: Data management, Features & functions
Last Modified: Aug 26, 2026
Support ArticleArticle Views416

POR Academy

This article covers how to access, register for, and enroll in courses at Point of Rental Academy (POR Academy). It also covers system requirements.
Article Type: Features & functions, Odds & ends
Last Modified: Aug 6, 2026
Support ArticleArticle Views43

Missing and Damaged Contracts (M&D)

This article covers the Missing and Damaged (M&D) feature, which lets users create a standalone contract for rental items that weren't fully returned, keeping those items out of availability and enabling normal operations like pickups or billing. A dedicated button automatically identifies count discrepancies, generates a pre-populated contract with 100% discounted rental lines, and links it back to the original contract for easy tracking.
Article Type: Contract fulfillment, Contracts features & processes, Elite only, Features & functions, Processes
Last Modified: Jul 31, 2026
Support ArticleArticle Views534

Modify Purchase Order

This article explains how to view, navigate, and modify Purchase Orders in the software, covering both Expert and Elite versions. It walks through the PO display screen, how to expand and edit individual orders, and the various action options available (such as receiving items, cloning, voiding, and exporting). It also defines the top menu bar options, including tools for changing store assignments, managing GL entries, importing items via EDI, and handling attachments.
Article Type: Features & functions, Purchase order
Last Modified: May 27, 2026
Support ArticleArticle Views534

Modify Purchase Order

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Article Type: Features & functions, Purchase order
Last Modified: May 27, 2026
Support ArticleArticle Views20

Adding a New Employee to Rental eSign (USF Customization)

Article Type: Esign, Features & functions
Last Modified: May 22, 2026
Support ArticleArticle Views1644

Operators (Elite only)

This article will goes through all things Operators. It will show you how to open, create, and delete employee operator records. the process of setting up an operator in Elite. Employee Setup is essential for allowing employees to maneuver through Point of Rental.
Article Type: Browser configurations, Browser secuirty, Configuration & security, Configurations, Elite only, Features & functions, Security
Last Modified: May 22, 2026
Support ArticleArticle Views1077

Elite | Tax Integration

This article provides a comprehensive guide to configuring and using tax integration in Elite Software, including licensing requirements and setup steps. It covers system configurations, customer and item tax settings, transaction handling, and the impact of tax integration on reporting and general ledger entries. Additionally, it explains how tax calculations are processed, adjustments are handled, and best practices for managing tax-exempt transactions and credits.
Article Type: Accounting configuration & process, Contracts features & processes, Elite only, External tax services, Features & functions, Processes
Last Modified: May 20, 2026
Support ArticleArticle Views212

Tax Date Source for Tax Integration Services

This article will walk you through how to change the Tax Date Source settings under the Parameters Accounting tab to either the contract open date or the current date.
Article Type: Accounting configuration & process, Configuration & security, Configurations, Elite only, External tax services, Features & functions
Last Modified: May 18, 2026

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