Resolve Processor Totals Higher Than POR Due to Duplicate Payments
This article explains how to resolve discrepancies in Point of Rental (POR) when your payment processor total is higher than your POR total due to duplicate customer payments. It covers how to identify duplicates using the Check & Card Report, how to void or refund extra transactions through your processor portal (including important considerations for PORpay-integrated accounts, where force settling or Product Support assistance may be required), and how to verify totals before completing end-of-day processing. The guidance applies to situations involving same-day, previous-day, or settled transactions and outlines key limitations when voiding is not possible.
Article Type: Credit card integration, End of the day process, Processes, Reports, Troubleshooting
Last Modified:Feb 11, 2026
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