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Support ArticleArticle Views2880

Email Setup with Gmail or Microsoft 365

This article explains how to set up your Gmail or Microsoft 365 email account to work with Point of Rental, following a Google update that requires additional configuration for third-party apps. It covers locating your email settings in Elite or Expert, registering with OAuth2, and creating an app password if you're not using OAuth2. It also covers how to update your email password directly from Operator Information, and how to resolve the common email error "Error #5" reauthentication issue.
Article Type: Configuration & security, Configurations, Core configurations, Email & fax processes, Processes
Last Modified: Aug 3, 2026
Support ArticleArticle Views1498

Status Codes

Status Codes shows shortcuts to Letter keys used within the software.
Article Type: Contracts features & processes, Customer & inventory management, Odds & ends, Processes
Last Modified: Aug 1, 2026
Support ArticleArticle Views37

Missing and Damaged Contracts (M&D)

This article covers the Missing and Damaged (M&D) feature, which lets users create a standalone contract for rental items that weren't fully returned, keeping those items out of availability and enabling normal operations like pickups or billing. A dedicated button automatically identifies count discrepancies, generates a pre-populated contract with 100% discounted rental lines, and links it back to the original contract for easy tracking.
Article Type: Contract fulfillment, Contracts features & processes, Elite only, Features & functions, Processes
Last Modified: Jul 31, 2026
ReportSupport ArticleArticle Views492

End of the Month Procedure

Allows the user to close their business on the last day of the month, to account for their monthly business activities.
Article Type: End of the day process, Processes, Reports
Last Modified: Jun 23, 2026
Support ArticleArticle Views1070

Elite | Tax Integration

This article provides a comprehensive guide to configuring and using tax integration in Elite Software, including licensing requirements and setup steps. It covers system configurations, customer and item tax settings, transaction handling, and the impact of tax integration on reporting and general ledger entries. Additionally, it explains how tax calculations are processed, adjustments are handled, and best practices for managing tax-exempt transactions and credits.
Article Type: Accounting configuration & process, Contracts features & processes, Elite only, External tax services, Features & functions, Processes
Last Modified: May 20, 2026
Support ArticleArticle Views756

QuikLink Overview (Elite Only)

This article explains how QuikLink provides consumers with a single landing page to view contract details, sign documents, make payments (via POR Pay), and access the Consumer Portal in Point of Rental Elite. It also outlines setup steps, especially for users transitioning from legacy WebPay and eSign systems.
Article Type: Ecommerce, Elite only, Email & fax processes, Processes
Last Modified: May 4, 2026
Support ArticleArticle Views341

Program Operation

Program Operation
Article Type: Processes, System process
Last Modified: Apr 15, 2026
Support ArticleArticle Views451

Service Truck Setup

Service Truck Setup
Article Type: Configuration & security, Configurations, Processes, System process
Last Modified: Apr 2, 2026
Support ArticleArticle Views416

Move a Deposit to the Rental or Sale Total

This article explains how to manage deposits in Expert and Elite, including collecting deposits as part of rental or sale totals, applying existing deposits to contract balances, and issuing refunds. It outlines the required system configuration (enabling the Collect Deposit as Rental/Sale setting in System Configurations) and item-level setup needed for the feature to function properly. The article also clarifies payment method requirements and system behavior when moving or refunding deposits to ensure accurate contract balances without duplicate charges.
Article Type: Configuration & security, Configurations, Contract features & processes, Contracts features & processes, Core configurations, Processes
Last Modified: Feb 23, 2026
Support ArticleArticle Views699

Work Order Items

This document will go through the steps of setting up work order items in your Point of Rental software.
Article Type: Configuration & security, Contracts features & processes, Customer & inventory management, Inventory mangement, Processes, Service related contracts
Last Modified: Feb 12, 2026

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