Quarterly Product Notes - Q1 2026 for Essentials
Helping You Better Help Your Customers
This quarter, we've added new reporting tools, damage waiver flexibility, AI-powered SEO features, and several important fixes. Read on for everything that's new.
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π Find all our features in the Release Notes.
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π Free software training at Point of Rental Academy.
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Get to Know Essentials
Multi-store Income by Category Report A new report allows you to run the Category by Income report for all stores at once, saving time and giving you a complete picture across your entire operation. β AI Supercharger Generates Item SEO Title and Meta Description Use AI to quickly generate an SEO-ready title and meta description for each item, following concise, natural-language best practices and keyword guidance. The system enforces length limits and uniqueness to avoid duplication and low-quality metadata, and you can review and edit results before publishing. |
Your Ideas - Delivered!
β Drive Damage Waiver Attach Rate! Configure Default Damage Waiver and enforce users opting out or in.
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You can now save a default Damage Waiver (DW) percentage and choose exactly how it applies:
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Auto Apply Damage Waiver (existing behavior is unchanged)
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Do Not Auto Apply Damage Waiver
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Do Not Auto Apply and Force Employee Selection β great if you want your employees to upsell Damage Waiver on all transactions. Forces the counter employee to opt in or out of Damage Waiver for each contract.
If the DW percentage is zero, the configuration remains visible but not accessible.
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Configuration β Company Configuration β Tax and Payment Options β Auto Apply Damage Waiver
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β Apply Damage Waiver
When either "Do Not Auto Apply" option is selected, you can now easily accept or decline the predefined damage waiver percentage directly from the transaction. Note: this does not change the existing ability to edit Damage Waiver as a percentage on an individual contract.
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On the transaction details page, there is a new button to Accept or Decline Damage Waiver. This opens a preview with the estimated damage waiver amount to help inform upselling. Based on your conversation with the customer, Damage Waiver may be added or declined.
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Transaction History logs who added DW with date/time. Even if the order originates from Unified Storefront with or without DW, the associate must click the Add Damage Waiver button to confirm.
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π‘ If the configuration is set to "Do Not Auto Apply and Force Employee Selection", the user will be prevented from sending out the contract until DW has been either accepted or declined.
General Updates
βReport Enhancements
Reports that take longer than 10 seconds to run now redirect the user to the main reports page, where the report continues running in the background and is available for download once complete. If more than one long-running report is initiated simultaneously, they are queued to run sequentially to optimize performance.
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XLSX Report Download Fixed
We fixed a bug where Excel report downloads produced a CSV file rather than XLSX. These now properly download as XLSX.
Payments Updates
βImproved Performance of Opening the Collect Payment Modal
Improved load speed for opening the Collect Payment modal, so your team spends less time waiting and more time helping customers.
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E-sign + Payment Link Returned "Invalid Payment Request" for Customers β Fixed
We fixed an error that blocked payments when using combined e-sign + payment links. Customers can now complete payments through these links without issue.
Technical Updates
Countersign Did Not Show Required Signature/Initials Inserts β Fixed
Corrected the countersign flow so embedded signature and initials overlays now appear on configured document pages, matching normal e-sign behavior.