Was this article helpful?
Syrinx Mobile Web Service and Mobile App Minimum Hardware Requirements
Overview
The Syrinx Mobile App web service is a web site that must be made available to the internet but must also have access to your Syrinx database server on the internal network. Prevention of unauthorised access to your internal files and data (e.g. by hackers) requires specialised hardware and hardware configuration – this must be in place before the Syrinx Mobile App web service is installed. In a recommended configuration, the Mobile App web service requires:
- A separate server PC running IIS, onto which the Syrinx Mobile App web service will be installed
- A connection from this separate web server PC to the internet with a static external IP address
- A connection from this separate web server PC to your main server that runs the Syrinx database, with the ability to establish a SQL Server connection (typically via port 1433).
- Suitable firewall(s) and DMZ configuration that protects your internal network from the internet
System Requirements Checklist
The Following should be in place prior to the installation of the Mobile App Web Service on your network:
|
Requirement |
Completed | |
|
1. |
The designated web server must be in place and available on your network. | |
|
2. |
The web server should have a fixed IP address on the internal network. | |
|
3. |
The internet connection should have a fixed IP Address. | |
|
4. |
The Syrinx system should be upgraded to the latest version. If you are unsure of what version of Syrinx you are running, please contact our Support team on +44 (0)118 9569577 or email uksupport@pointofrental.com . | |
|
5. |
Port forwarding rules should be in place on the router in order to forward external web traffic to the web server. The web server will generally be listening on TCP ports 80 or 443 (if SSL is enabled) although this can be changed. If other services on the network listen on TCP ports 80 or 443 and port forwarding rules are already in place for those services which direct traffic to a different web server, an alternate port may be forwarded to tcp port 80 (or 443) on the web server. Users would just need to be made aware of this port number as they will need to add it to the connection strings on their devices. *Note - Point of Rental will not supply or install SSL certificates. It would be the responsibility of the customer to set up and configure SSL connections on the web server | |
|
6. |
If the web server is isolated from the rest of the internal network within a DMZ, the appropriate exceptions will need to be added in order to allow the web server to communicate with the database server through the DMZ. The database server will normally listen on ports UDP 1434 and TCP 1433 but the TCP port can vary depending on how the database engine was installed. If you do not know what port the Syrinx database server is listening on, please contact our Support team on +44 (0)118 9569577 or email uksupport@pointofrental.com . |
Failure to implement any of the above may result in delays to your installation or training.
Hardware Requirements Web Server
The following table is intended to provide a checklist of hardware components with supported (and minimum) requirements where appropriate.
|
Operating System |
Minimum: Windows 10 (1-10 remote connections) Supported: Windows 11 (1-10 remote connections); Server 2012; Server 2012 R2; Server 2016; Server 2019; Server 2022 (Windows Server CALs are not supplied by Point of Rental) |
|
Memory |
Minimum 4GB (no upper limit) |
|
Disk Space |
Minimum 5GB free |
|
Network |
Minimum 100Mbs (Internal Ethernet), Minimum 10Mbs (Broadband) |
[3] The setup and configuration of your hardware requires a qualified H/W engineer with knowledge and experience with firewall and DMZ setup. An incorrect configuration can leave your data and network exposed to hackers. If you have any questions or require additional advice on the above hardware requirements, please do not hesitate to contact our support team on telephone 0118 956 9577 or email uksupport@pointofrental.com .
Hardware Requirements Android Devices
Minimum requirements:
Android OS Version - 6 (Marshmallow)
RAM – 2GB (the workshop app supports less RAM but 2GB is the minimum required to be able to synch photos)
Recommended requirements:
Android OS Version – The latest Android version that your device supports
RAM – 4GB+
Resolution – WXVGA (1280 x 720 or an aspect ratio of 16:9)
Minimum Camera Specs – 3MB with Auto-Focus feature (for Barcode Scanning) *Workshop App Only
NFC Supported Device (optional for Scanning RFID tags) *Workshop App Only
Apple Device Support
The Syrinx Driver and Workshop apps are also available to Apple devices. Your Apple device should have at minimum 2GB of RAM (e.g. iPhone 6 or iPad 5th gen) in order to run the Apps although users will enjoy better performance and reliability when running the apps on the latest Apple devices.