Backing out of an Account Payment

This article will discuss what to do if you make a mistake while entering account payments. Topics covered in this article:

• If you entered the correct payment amount but applied it to the wrong contract(s)
• If a customer was paid by mistake
• If too much payment was entered

If you entered the correct payment amount but applied it to the wrong contract(s)

• If you are not already in Account Payments under the correct customer, go there and enter zero for the payment amount.

• Click on the Paid Amount for the contract that was paid by mistake. The negative of the paid amount will be displayed in the Paying Amount. This amount will now be available to pay other contracts.

• Click on the Owed Amount for the correct contract. The owed amount will now be displayed in the Paying Amount column.

If a customer was paid by mistake

If correction is done the same day as the payment:

• Go to Account Payments and recall the customer that was paid by mistake. You can select the Correct Previous Payment option (only if it was paid the same day). Then select the payment that was entered incorrectly.

• Pay the correct customer and correct contracts.

If correction is done on a different day than when the payment was taken:

• Make a payment with the negative amount by credit memo. This will put the money in the funds remaining at the bottom of the screen. Apply to the Paid column of the invoice. This will un-pay the invoice.

• Pay the correct customer and correct contracts. Then go to the correct customer, make a payment with the positive amount by credit memo, and apply to the correct invoice.

Note: Credit Memos do not affect your cash drawer. Since you already entered the payment into the system, you are moving the funds from one account to another internally.

If too much payment was entered

• Follow the procedure above to back out of the original payment.
• Pay the correct amount to the customer.