Refund by Company Check from Account Payments

Disbursement Items

There are three ways to issue a check refund back to your customer, through a Contract, Accounts Receivable or Customer Dashboard.  Either option will require a disbursement to be created through Program Menu>Configurations>Accounting Configurations>Disbursements.  Add a disbursement item for CHECK REFUNDS.  For maximum amount enter -2000.00 for each password level.  For account number enter your GL Account number for Check Refunds.

Go to Account Payments, enter the customer number. Select Make a Payment.

For payment amount, enter negative (-) amount of the refund. Choose payment method Credit Memo.

Once you click OK, you will select from the drop-down menu your disbursement CHECK REFUNDS.

The money will show as a negative amount in the funds remaining in the bottom right corner of your screen. Double click on the paid column of the contract to un-pay the contract. Nothing else needs to be done on the POINT-OF-RENTAL™ System.