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Consumer Portal | Consumer-facing Document
Our Consumer Portal is the next-level tool to see what you have from our rental store. It's designed to be mobile-friendly, ensuring a seamless experience across all devices, from desktops and laptops to phones and tablets.
Topics in this article include
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Logging in
Enter your username and password on the login screen. If you forget your password, click the Forgot Password link underneath the login screen.
Creating an account
If you're a new customer or haven't, you can create an account by clicking "Create your ac …[block content truncated]… s://por.file.force.com/servlet/rtaImage?eid=ka0an0000016lzl&feoid=00N0L000006oGFU&refid=0EM4u000008SthZ" width="595" height="251">
Phone country code defaulting: When registering or entering a phone number, the country code defaults based on your selected locale. For example, selecting UK English as your language will automatically set the country code to +44 instead of the US default (+1). This reduces the need to manually change the country code when entering a valid phone number.
Add Contact modal — real-time validation: When adding a contact, the Add Contact modal now provides real-time form validation. If you enter an invalid value in a field, an error message appears immediately as you type, rather than only after you attempt to submit the form.
Logo navigation: Clicking the company logo in the Consumer Portal will redirect you back to the rental store's main website, making it easy to return to the starting point at any time.
Making Multi-Payments
- Navigate to your dedicated Consumer Portal account.
- Click Closed Contracts or go to Contracts and apply the Closed filter.
- In the left column, select the contacts you want to pay.
- Select up to 50 closed contracts to pay in a transaction. To deselect contracts, uncheck the box next to each contract or click the 'x' on the right side of the contract.
- . Click "Continue" when you've selected all of your contracts to be paid
- You can pay by Credit Card (CC Fees can be added). Please note that this feature requires POR Pay.
- You can also pay by Bank/ACH.
- If you have any trouble, prompts will appear to guide you.