Customer Billing for Repairs by a Damage Waiver Claim

Allows you to apply a damage waiver claim item to reduce the amount owed by your customer when the damages are covered by your damage waiver terms.

Item Record

1. Create an item in your inventory called Damage Waiver Claim or Damage Waiver Assessed.

Change the quantity to 9999

Make the Item Type a Sales Misc.

Create a Category called Damage Waiver Claim or Damage Waiver Assessed to track monthly cost. You can assign the GL Account Number on the Category level in the Income field (you can use an Expense Account)

In the Sales Amount, enter in the dollar amount as a negative dollar value.

(ex) - 10000.00

Rental Contract

After closing the Rental Contract select create IRO

A list of items from the contract will show on the list. Select the item the needs to be removed from inventory for repair and select proceed.

Select the Type of repair the item needs. (Tool, Party, etc.) the key will start with the word “REPAIR” This will create an Internal Repair Order Contract. Enter the items (sales, labor, parts) needed for the repair.

Once the Item has been repaired, close the Internal Repair Order.

Modify the Internal Repair Order.

In the upper left corner of the screen select Tools>Create Customer Billing.

The customer selection screen will appear, enter the customer’s name to be billed. All items on the repair contract will move to the customer billing as MS Items.

You can now apply the damage waiver credit due to the customer by selecting add item from the bottom of the contract and select the damage waiver item that you created in step 1.

(ex) Damage Waiver Claim or Damage Waiver Assessed.

Enter the amount you would like to discount the repair contract by.

* Note: (This would be the amount that the damage waiver terms will cover on the repair)

Once the damage waiver item has been added to the contract, the contract total will be reduced and your customer will owe the balance due.