E285 Genius Verifone Device for “Global Payments Integrated” (Cayan) 

Applicable Products

• Currently only supported in PoR’s Essentials Product
• Future support in PoR's Global Payments App Integration (go-live projected Q1 2022). That will allow for support in other PoR products.

Notes

• PoR has a “Global Payments App Integration” in development. “Global Payments Integrated” is a 3rd party credit card processor and not the PoR application. This is confusing so wanted to note.
• Global Payments Integrated has bought numerous processors. Cayan is now Global Payments or Global Payments Integrated.
• The Genius e285 device by Verifone is the device covered in this documentation.

Setup Process

1. Turn on your Genius e285
2. Connect your Genius e285 to your network
3. Set Static IP
4. Configure your POS
5. Test a transaction

Turn on your Genius e285

To turn on your Genius e285, complete the following steps:

1. Insert the USB-C end of your USB cable into your Genius e285.
2. Insert the USB-A end of your USB cable into your power adapter.

3. Plug your power adapter into a power socket. Your Genius e285 should turn on.

Connect your Genius e285 to your network

Important: Connect your Genius e285 to the same network as your POS.

1. From the home screen, press 1, 5, and 9 on the keypad at the same time.
2. Tap supervisor and use the keypad to type the password, then press Enter. The default password is 1166832.
3. Tap Administration and then tap Communications.
4. Tap WiFi, then tap WiFi Scan. If your Genius e285’s WiFi is turned off, the e285 prompts you to turn on its WiFi.
5. Tap the network you want to connect your Genius e285 to. If successful, your device notifies you that it has saved the network.
6. Tap OK and then press the Cancel button.
7. Tap WiFi Configuration and in the PSK field type the network password. ‒ To switch between capital letters and numbers, press the # button.
8. Press the Cancel button to return to the WiFi menu.

Configure a static IP address

When your Genius e285’s IP address changes, your Genius e285 can no longer communicate with the POS. To prevent this from happening, we recommend that you configure your Genius e285 to use a static IP address. To configure a static IP address, complete the following steps:

1. Tap WiFi Interface IPv4.
2. From the Mode drop-down menu, select Static.
3. From the Autostart drop-down menu, select On.
4. Provide values for the following fields:
   1. IP address
   2. Broadcast
   3. Mask
   4. Gateway
   5. DNS 1
   6. DNS 2
5. In the Status field, tap to connect to the network. When your Genius e285 connects to the network, the Link status shows Connected.
6. Press the Cancel button four times to return to the Main menu.
7. To return to the Genius home screen, on the Main menu, swipe up and then tap Run Applications.

Configure your POS (PoR Support Access Only)

Customers have to be set up for Global Payments Integrated, formerly called Cayan payments. 

To configure your POS, you need the following information:

1. Your Merchantware credentials, including your:
   1. Merchant Site ID
   2. Merchant Key
   3. Web API Key (authentication key)
2. The IP address of your Genius e285.

Test a transaction

Run a test transaction on your POS to make sure you correctly configured it with your Genius e285.

• If the test transaction successfully transfers to your Genius e285, cancel the test transaction and start running live sales.

Internal Escalation Team 

• Internal Device Subject Matter Expert (SME)- Mike Wiemer

External Escalation Team

• Cayan Help Center <integrations@cayan.com>
• Vendor Main Point of Contact: Sean Hart <shart@cayan.com>