Informative Messages

The following is a list, in alphabetical order, of informative messages that may appear on the screen. Each message will be followed by the symbol “>“, which means “Press ENTER to continue.”

1. Already exists (or < Key> already exists) The data record you are trying to Add to a file contains the same key field as an existing record.

2. CLOSE-FOR-DAY COMPLETE End of Day Processing has been completed at this store.

3. Contract not at this store The selected contract number was written at another store.

4. Contract not available You have selected a contractor to be closed or modified that can not be found in the active contract file.

5. Contract not eligible for PAYMENT letter You have selected a contract that is not closed, or is not a cash contract or does not have any amount owed.

6. Credit limit exceeded by $xxxxxxx.xx The charge account customer selected for opening a contract has exceeded his credit limit by the amount shown. After you press ENTER, you will be asked to enter a password. If it is not the owner's or manager's password, you will not be allowed to continue opening the contract.

7. Current customer not available The customer record for the most recent renter of the selected item cannot be found.

8. Desired quantity not available The quantity selected for this line item is not available at this time.

9. Display not allowed In the Data File Security program, you are attempting to allow the display of a protected field.

10. Does not exist You selected a report to be reprinted or deleted that does not exist.

11. DON'T USE ANY TERMINALS AT THIS STORE UNTIL STORE #01 HAS COMPLETED END OF DAY PROCESSING The terminals at satellite stores must remain inactive until the main store has completed its End of Day Processing procedure.

12. Duplicate key field < key> The customer you are attempting to add to the customer file has the same key, driver's license number, or name as an existing customer. Press return to see the existing customer's record.

13. Entry not allowed In the Data File Security program, you are attempting to allow data entry into a field that only the program is permitted to change.

14. Error reading contract nnnnnn For charge account processing, the program was not able to read contract number nnnnnn in the data file. Possibly a hardware problem.

15. Error writing finance charge record <key> For charge account processing, the program was not able to write a contract record for finance charges for the customer. Possibly a hardware problem or the contract file is full.

16. Error! You must select a serialized item If you see this error message then you have selected an item that is marked as a Header but doesn’t have any serialized items tied to it and you have hit Esc in the select serialized item screen. Type “quit” in lowercase letters. You may be prompted again to type in “quit”. You will be able to continue with your contract but you should go to File Maintenance and correct the issue.

17. Example 2M,1W,2D,3H You specified an illegal rental time period for an item.

18. If any changes are to be made, select QUIT at all other terminals If you are going to change any values, you must select QUIT from the Program Menu at all other terminals before proceeding.

19. If you really want to close-out the computer for the day, enter YES You must verify that you definitely want to begin the close for the day procedure by typing the word “YES”. Any other response will return you to the Program Menu.

20. Illegal change to this item You are not allowed to change the selected column for this line item.

21. Illegal selection During mail label or modify data fields programs, you specified a selection criteria menu number that does not exist.

22. Illegal to delete an active customer The customer you are trying to delete has items currently rented, a balance, or has a restriction code of W or U.

23. Illegal to modify key fields During the modified data fields program, you specified a key field for a modification that is not permitted.

24. Illegal to modify this field During the modified data fields program, you specified a field that is protected from modification by the data file security program.

25. Item not at this store The selected item is assigned to another store.

26. Item not available You are attempting to rent or sell an item that is not available. Either the quantity available is zero or the item status has been set to a code that marks it as unavailable.

27. Must be larger than previous entry In the price listing program when you are specifying the time periods to be listed, you must specify them in ascending order.

28. No changes selected You selected the Inventory Price Adjustment program, but you did not specify any price changes to be made.

29. No overdue items within range The contract you have selected to have an overdue letter generated does not contain any overdue items in the range of days you have specified.

30. No queue for this item You have selected an item for which no queue record exists.

31. No reservations for this item You have selected an item for which no reservation record exists.

32. Not a payable contract For charge account payments the selected contract exists but it is not payable at this time. See ENTER ACCOUNT PAYMENTS chapter 3.

33. Not a queueable item The item you have specified is not a queueable item.

34. Not allowed for this item/customer You are attempting to rent an item to a “sales only” customer, or you are attempting to reserve an item that is coded as not reservable, or you have selected an item that is not for rent or sale.

35. Not allowed with this password The password you entered does not permit you to make the changes you are attempting. Use a higher-level password.

36. Nothing owed For charge account payment nothing is owed on the selected contract.

37. Please align the next label in printer nnnnnn When you choose to print a test label for alignment purposes in the mailing label program, this message instructs you to position the label for printing.

38. Please disburse the above total The total amount to disburse from the cash drawer is displayed above.

39. Please load at least xxxx labels in printer nnnnnn The mail label program is prepared to print the labels. It will print xxxx labels so you should load and align at least that number of labels.

40. Please note customer status below The selected customer has a status code that is explained below.

41. Please select QUIT on all other terminals (at this store) Before proceeding with End of Day processing you must select QUIT on all other terminals at this store.

42. Please wait for other stores to finish closing Do not proceed with End of Day processing until all other stores have completed their End of Day Processing procedure.

43. Position next page in printer For overdue letters, this message instructs you to insert the next single sheet of letterhead paper in the printer and position it for the first line of printing.

44. Press ENTER for Main Menu After a contract open, close, or modify this message allows you to read the contract amount on the screen before returning to the Counter System Main Menu.

45. Press ENTER for Program Menu Certain programs display this message to allow you to read the information on the screen before exiting to the program menu.

46. Press ENTER to continue This message allows you to read the current screen display before it is replaced with another display.

47. Press ENTER to review Wait List record The customers that are in the queue for the item being displayed will be shown after you press ENTER.

48. Price nnnn.nn Due back on mm/dd/yy at hh:mm <A or P>m For a price quote, this shows you the price and the date/time due back for the selected item.

49. Customer is on the Wait List. Would you like to view the waitlist? After you have selected an item for rent, this message informs you that the item currently has a customer waiting.

50. RESERVATION. If items are going out NOW, enter YES You have selected a reservation contract for modification. If the rental items are going out now, enter the word “YES” and the contract will be changed to an open contract. Enter the word “NO” to leave the contract as a reservation.

51. Reservations pending After you have selected an item for rent, this message informs you that the item has been reserved for some future date/time. You should not rent the item if it will conflict with the reservation.

52. Reserved quantity not available While converting a reservation to an open contract, a reserved item has been encountered for which the reserved quantity is not available. The current quantity available will be used.

53. See item number nnnnnn above The contract record displayed above contains the item you have inquired about. It is item number nnnnnn.

54. Select End Program at all other terminals This message appears when a program requires the exclusive use of the data files. Select the Quit option from the Main Menu of all other terminals before proceeding.

55. Sorry, this account is busy!! You attempted to run the POINT-OF-RENTAL™ program in a logged account that is already being used.

56. Tax override not allowed You are not allowed to change the computed tax amount on a contract because the parameter to allow this is set to No.

57. There are no available message numbers The contract message file is full.

58. This message number is in use The message number you selected to add a new message already contains a message.

59. Too many characters The message you entered is longer than the allowable 72 characters.

60. Total added amount = xxx.xx This shows you the total amount of cash added to the cash drawer during the Add/Withdraw cash section of the counter system.

61. Total withdrawn amount = xxx.xx This shows you the total amount of cash withdrawn from the cash drawer during the Add/Withdraw cash section of the counter system.

62. Unable to add < key> An attempt was made to add a record to a data file, but the key value already exists in the data file.

63. Unable to delete < key> An attempt was made to delete a record from a data file, but a key match could not be found, or a system error has occurred.

64. Unable to delete record An attempt was made to delete a customer record, but a system error has occurred that prevents the deletion.

65. Unable to find < key> The specified key for a data record could not be found.

66. Unable to find contract nnnnnn The specified contract number (nnnnnn) can not be found in the Contract file.

67. Unable to find File Definitions The Data File Security program is unable to find the file that contains the security levels for each data file. Contact POINT-OF-RENTAL™.

68. Unable to modify < key> An attempt was made to modify a record in a data file, but the modification contains a duplicate key, or a system error has occurred.

69. Unable to update item record nnnnnn The program was attempting to update the item history fields for item number nnnnnn, but it was unable to read the item record.

70. Unable to write contract nnnnnn The program was unable to write a new contract to the Contract file. The contract number was nnnnnn. After you press ENTER the program will try again with the next sequential contract number.

71. Waiting for all other terminals at this store to QUIT During End of Day Processing, at least one other terminal has not selected the QUIT option.

72. Waiting for contract access... The program is trying to gain access to a contract record, but that contract is shown to be currently in use. If another terminal is accessing that contract, just wait until it is finished and press ENTER to try again. If another terminal is not accessing that contract, something is wrong. Notify your store manager.

73. Waiting for Credit record... The program is trying to gain access to the credit record for this customer, but the credit record is shown to be currently in use. If another terminal is accessing that record, just wait until it is finished and press ENTER to try again. If another terminal is not accessing that record, something is wrong. Notify your store manager.

74. Waiting for item access... The program is trying to gain access to an item record, but that item is shown to be currently in use. If another terminal is accessing that item, just wait until it is finished and press ENTER to try again. If another terminal is not accessing that item, something is wrong. Notify your store manager.

75. Waiting for a previous contract to print The previous contract that you printed from this terminal has not yet been printed. Make sure the printer is turned on, “selected”, and full of paper. You may type “QUIT” to release the terminal. Check the printer name in Printer Selection on the Program Menu to be certain it is a valid printer on your system.

76. Waiting for Store # xx During End of Day Processing, the main store is waiting for Store # xx to finish its closing procedure.

77. Waiting for TOTALS file from store xx During End of Day Processing, the main store has not received the TOTALS report from store #xx. Wait until store #xx has completed End of Day Processing then press ENTER.

78. Warning --- Calendar range exceeded!! The program is attempting to project ahead in time to determine when an item is due back. However, the due date/time that it has projected falls outside the range of the currently defined calendar. The program will proceed with the assumption that the projected date is within a “normal” workweek. You should inform your store manager of this message since the calendar needs to be updated as soon as possible.

79. Warning --- Duplicate key field: <key> You are adding a record to a data file that contains a duplicate secondary key. This is permitted but not recommended. If possible, you should modify the record to remove the duplicate key.

80. Warning --- Maximum safe quantity = <value> The item you are currently renting is reserved during the rental period you have selected. The value shown is the maximum quantity that can be rented and still not conflict with the reservation quantity.

81. Warning --- Other POINT-OF-RENTAL™ terminals must not be in use The program you are running must have exclusive use of the data files. If you have not already done so, select the QUIT option on the PROGRAM MENU for all other terminals before continuing.

82. Warning --- Unable to find customer number <value> During the printing of monthly charge account statements, a contract was encountered that was charged to the customer number shown. However, that customer number can not be found in the Customer file. The statement will be printed with question marks in the customer name and address sections of the charge statement.