Unpaying and Reposting a Corrected Invoices

1.   From either the Program Menu>Accounts Receivable>'Account Payments or Customer Dashboard>Tools>Make Payment

2.   Select the appropriate customer.

3.   Select 'Make Payment' and then enter zero for the amount.

4.   You will need to check the 'Show Completed' box to see previously paid contracts.
 

5.   If you still do not see the contract, click the 'Historical' button. You will then see a list of all the completed contracts the customer has.

6.   Click the line of the contract you want to un-pay to move it back to the Account Payment screen.
 

7.   From the Account Payment Screen you can un-pay any contract by clicking on the amount in the ‘Paid’ column, or manually typing in the amount in the Paying column. Make sure the number is negative.
 

8.   To pay the correct contract simply click on the 'Owed' amount or manually enter it in the 'Paying' column.

9.   Select OK to finalize the changes.