Resolve Updates Blocked by "Users Logged In" Message

This article guides you through resolving an issue where server updates are blocked because the system reports users are still logged in even though they have logged off. This commonly occurs when users disconnect their Remote Desktop session instead of properly logging off from the Point of Rental application. Follow these steps to ensure all users are properly logged off and that the update process is successfully completed.

Topics Included in This Article

• Step-by-Step Instructions

• More Information / FAQ

Step-by-Step Instructions

1. Ensure Proper User Logoff

   1. Ask all users to log off properly from the software using the Logoff button or menu option within the program (look for the lock icon labeled “Logoff”).

   2. Avoid closing the remote desktop session by clicking the “X” on the Remote Desktop/blue ribbon, as this only disconnects the session and does not properly log users out of the software. Users should log off from the program first.
       

2. Check for Active Sessions

   1. In the software, go to Security > Database Locks to identify which users are still logged into the system.

      ⚠️ DO NOT CLEAR LOCKS! Doing so may result in DATA LOSS.

   2. If you see entries here after users have logged off, it indicates active sessions or lingering locks that must be cleared before running updates.
       

3. Force Logoff via Task Manager

   1. Log in to the server as an administrator.

   2. Open Task Manager:

      • Press Ctrl + Alt + Del and select Task Manager, or

      • Right-click the taskbar and select Task Manager.
        

   3. Go to the Users tab.
      

   4. Identify users who are still logged in.

      1. Right-click on the user session and select Sign Off to disconnect them from the server.
         

      2. If needed, also check the Processes/Details tab and end the Point of Rental process (Armenu.exe) associated with the user.

   5. Note: Signing off users will immediately end their session and may result in loss of any unsaved work.
       

4. Verify and Retry Updates

   1. Confirm there are no users shown in Security > Database Locks.

   2. In Task Manager, confirm no Armenu.exe process is running for any user.

   3. Close and reopen the software (as needed) and then proceed to run the updates:

      • In Rental Expert: Program Menu > Configuration > Other Updates > Install Updates.

      • In Rental Elite: Left Menu > Configuration > App Configurations > Other Updates > Install Updates.
         

5. Additional Support

   1. If the issue persists despite following the above steps (for example, Security > Database Locks still shows entries even after sessions are signed off), contact Point of Rental support to assist with clearing lingering “data locks/data blocks.”

   2. You may be asked to provide remote access to the server or to log in as an administrator so support can access Task Manager and other tools to investigate and resolve the issue.

More Information / FAQ

Q1: How do I know if all users are logged out?

A: Check Security > Database Locks for any entries. Also, check Task Manager on the server: if the Point of Rental process (Armenu.exe) is running under any user, that user is still effectively logged in. End the process or sign off the user session if necessary.

Q2: What should I do if updates are still blocked after following these steps?

A: Double-check Security > Database Locks and Task Manager to ensure no active sessions remain. If you use multiple terminal servers, verify there are no active sessions on any server. If locks persist or the update is still blocked, contact Point of Rental support for assistance.

Q3: Can I log off other users if I don’t have access or rights to Task Manager?

A: Without administrative rights, you cannot sign off other users’ sessions. Ask those users to properly log off from the program (use the Logoff/lock icon) and then sign out of Windows. If you still need help, contact your IT administrator or Point of Rental support to force sign off on the remaining sessions.

Q4: What if updates fail due to a .Net Framework install message?

A: This indicates a Windows update dependency. Create a ticket with your IT department to apply the necessary Windows/.NET updates before retrying the Point of Rental update.

Q5: Why is proper logoff important for updates?

A: Improper methods, such as closing the Remote Desktop window, leave sessions active. Active sessions keep database locks in place and will block updates.