Server Time or Time Zone Issues in Point of Rental

If the server time or time zone is incorrect, Point of Rental features that rely on date and time may not behave as expected. This can affect items such as reporting, batch processes, email timestamps, scheduled tasks, dispatch-related activity, and other time-sensitive workflows.

This article explains how to identify a possible server time or time zone issue and what information to provide when contacting your IT team or Point of Rental Support.

Topics Included in This Article

• Signs of a server time or time zone issue
• What to check before contacting support
• When to contact your IT team
• When to contact Point of Rental Support
• Important warnings about changing server time
• More Information / FAQ
  
    

Signs of a Server Time or Time Zone Issue

You may have a server time or time zone issue if you notice:
 

• Reports showing unexpected dates or times

• Email timestamps appearing incorrect

• Batch close, EOD, or EOM activity showing the wrong date

• Dispatch, delivery, pickup, or scheduled activity appearing at the wrong time

• System activity appearing earlier or later than expected

• Time-sensitive processes not running when expected

What to Check First

Before making any changes, confirm the following:

1. Check the date and time shown on your server or hosted session.

   Confirm whether the displayed date and time match your local business time.
    

2. Check the time zone.

   Confirm that the server or hosted environment is using the correct time zone for your company or branch.
    

3. Compare with a local workstation.

   If possible, compare the server time against a local workstation, phone, or another reliable time source.
    

4. Confirm the scope of the issue.

   Determine whether the incorrect time appears for one user, multiple users, one workstation, or the full Point of Rental environment.
    

5. Document examples.

   Note where the incorrect time appears, such as a report, batch close, dispatch screen, email, receipt, contract, invoice, or other system area.

Do Not Change the Server Date or Time Without Assistance

Changing the server date, time, or time zone can affect reporting, transactions, scheduled tasks, integrations, EOD/EOM activity, and other date-sensitive processes.

This is especially important before running EOD or EOM. Backdating or changing the server date may affect monthly figures, reports, and transaction history.

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When to Contact Your IT Team

Contact your internal IT team or server provider if:

• You do not have administrator access to the server

• The server is managed by your company or a third-party hosting provider

• The server time keeps changing after it is corrected

• The server is part of a Windows domain

• The server is a virtual machine or cloud-hosted server

• Time synchronization settings need to be reviewed

Your IT team can confirm whether the server is using the correct time source and whether time synchronization is controlled by domain policy, hosting settings, or a virtual machine host.

When to Contact Point of Rental Support

Contact Point of Rental Support if:

• The server time appears correct, but Point of Rental still shows incorrect dates or times

• EOD, EOM, batch close, dispatch, reports, emails, or scheduled tasks are affected

• You are unsure whether it is safe to proceed with EOD or EOM

• A Point of Rental process appears to be using the wrong time zone

• You need help determining whether the issue is environmental or application-related

When contacting Support, please include:

• Your company name and branch/location

• The date and time shown on the server or hosted session

• The expected date, time, and time zone

• Screenshots of the incorrect time, if available

• The area of Point of Rental affected

• Whether the issue affects one user, multiple users, or all users

• Whether any recent server, hosting, workstation, or time zone changes were made

Important Notes

• Do not backdate the server to run EOD or EOM unless instructed by Point of Rental Support.

• Do not disable automatic time synchronization unless directed by your IT team or hosting provider.

• Do not change domain, virtual machine, or cloud-hosted time settings without IT involvement.

• If the time was changed temporarily, confirm that it is returned to the correct current date, time, and time zone as soon as the approved task is complete.

• If reports or monthly totals appear incorrect after a time change, contact Point of Rental Support for review.

More Information / FAQ

Q: Is it safe to change the server date to run EOD or EOM?
A: No. Changing or backdating the server date can affect reports, transactions, monthly totals, scheduled processes, and other date-sensitive activity. Contact Point of Rental Support before making server date changes related to EOD or EOM.

Q: Why does the server time matter?
A: Point of Rental and related services may use the server date, time, or time zone for reporting, transaction timing, scheduled tasks, batch processes, email timestamps, dispatch activity, and other time-sensitive workflows.

Q: What should I do if the server time is wrong?
A: Contact your IT team or hosting provider to review and correct the server time, time zone, and synchronization settings. If Point of Rental is still showing incorrect times after the server is corrected, contact Point of Rental Support.

Q: Why does the time keep changing after it is corrected?
A: The server may be syncing time from a domain controller, virtual machine host, cloud provider, or other time source. Your IT team or hosting provider should review the server’s time synchronization settings.

Q: Can Point of Rental Support change my server time?
A: Point of Rental Support can help investigate how incorrect time is affecting the application and advise on next steps. Server-level changes may require your IT team, hosting provider, or an authorized administrator.

Q: What information should I provide to Support?
A: Provide the affected branch or location, the incorrect time shown, the expected time and time zone, screenshots if available, the affected Point of Rental area, and whether the issue affects one user or multiple users.