Manage Deliveries and Pickups with Driver Fulfillment in POR One

Use Driver Fulfillment in the POR One mobile app to manage equipment deliveries and pickups that sync in real time with Elite Fulfillment (Transport Out/In). This streamlines on-site workflows, reduces manual updates, and gives dispatch and warehouse teams immediate visibility.

Topics Included in This Article

• Feature Description

• Pre-requisites

• Configuration

• Specific Features

• Use Case

• Target User Persona

• More Information / FAQ

Feature Description

The Driver Fulfillment feature in POR One provides a mobile interface for drivers to manage deliveries and pickups of rental equipment. Actions in POR One sync directly with the Elite Fulfillment Module’s Transport Out and Transport In, eliminating manual data entry and streamlining fulfillment from the driver’s perspective. Real-time updates ensure dispatchers and warehouse teams have current visibility on fulfillment progress.

Pre-requisites

1. POR One Application - Drivers must have the POR One mobile app version 2025.11 or newer installed.

2. Licensing - Driver Fulfillment is a POR One Basic user license feature (available to both Basic and Advanced users). This feature depends on the Routes permission in POR One.

3. Elite Fulfillment Module - You must be licensed for the Elite Fulfillment Module.

4. Configuration (Elite version) - Elite must be on version 2025.11 or newer. An administrator will then enable the settings described in the Configuration section.

5. Route Assignment - Routes with associated delivery or pickup stops must be assigned to drivers in POR One using the Dispatch Center in Elite.

6. Item Files with Pictures (Optional but Recommended) - Upload item pictures to the item file in Elite to enhance on-site identification during fulfillment.

Configuration

Elite Setup

1. In Elite, go to the Gear Icon, Security under Browser Configuration, and enable Mobile Configuration.

2. Log out and log back in.

3. Open Mobile Configuration. The Mobile Fulfillment option will now appear.

4. Enable Mobile Fulfillment for the locations (stores) using Driver Fulfillment in POR One.

POR One Setup

1. Enable Routes for any user who needs to use Routes and Stops from the Dispatch Center.

2. To view fulfillment from a contract, ensure the user has the Contracts permission.

Note: There is not a specific per-user “Fulfillment” permission.

Specific Features

Direct Sync with Elite Fulfillment

• Real-time updates to delivery and pickup statuses, quantities, and item conditions.

• Data writes back to the Elite contract and the Fulfillment Module (Transport Out/In).

Route-Based Workflow

• Drivers access assigned routes and see detailed information for each delivery or pickup stop.

• Each stop includes contract context and line-item details for fulfillment.

Delivery Workflow

1. Mark Progress: Tap On the Way and Arrived to update trip status.

2. Fulfill Items:

   • Action All — mark all required quantities as delivered.

   • Set Specific Quantity — deliver an exact amount (e.g., 50 of 100 tables).

   • Add Notes — record item condition or customer comments.

3. Use Interface Tools:

   • Carousel View to navigate between line items.

   • Department Filter to quickly find specific equipment.

   • Show Completed toggle to hide/display fulfilled items.

   • In-Progress status keeps partial deliveries visible until complete.

4. Submit: Tap Submit to finalize and push delivery data to Elite.

Pickup Workflow

1. Choose Method:

   • Count — enter the exact quantity being picked up.

   • Eyeball — accept the pickup without precise counting (useful for bulk items like linens).

2. Fulfill Items:

   • Use Action All or enter a specific quantity.

   • Each action (e.g., “Picked up 50 chairs” then another 25) is logged as a separate entry.

3. Submit: Complete the pickup to update Elite and proceed to the next stop.

Streamlined Dispatch Integration

When a stop is completed in Driver Fulfillment, the Stop Completed status updates in the Dispatch Center in real time, giving dispatchers immediate visibility to route progress.

Use Case

Designed for rental businesses handling high-volume deliveries and pickups (e.g., event rental companies). Driver Fulfillment empowers drivers to manage tasks efficiently on-site, reduces paperwork, and improves data accuracy by syncing directly with Elite.

Target User Persona

• Delivery Drivers — complete deliveries and pickups in POR One.

• Dispatchers — monitor route progress via Dispatch Center updates.

• Warehouse Personnel — receive timely and accurate movement data in Elite.

• Delivery Crew — multiple users can action Delivery and Pickup fulfillment concurrently. While the driver actions within the Route process, a crew member can access the same functionality from the Contract page in POR One.

More Information / FAQ

Why are my fulfilled items disappearing from the list? Is this a bug?

No. Fulfilled items are hidden by default to help you focus on remaining tasks. Toggle Show Completed to view all items, including fulfilled ones.

Why do some items stay on my list after I’ve acted on them?

If an item is partially fulfilled (e.g., delivered 50 of 100 or picked up less than required), it remains In Progress to indicate more action is needed for that line item.

Can I filter the items I need to fulfill or pick up?

Yes. Use the Department Filter on delivery and pickup screens to narrow the list to a specific department.

What’s the difference between Count and Eyeball on a pickup?

Count records an exact quantity. Eyeball records acceptance without precise counting, which is suitable for bulk items (e.g., linens). Most companies perform detailed counts later during the Prep In stage.

How does this feature benefit the Dispatch Center?

Completing a stop in Driver Fulfillment automatically updates the 'Stop Completed' status in the Dispatch Center, providing real-time route visibility and aiding in resource management.

Does this feature replace the Elite Fulfillment Module?

No. Driver Fulfillment syncs with the Elite Fulfillment Module. This is the first step in modernizing mobile fulfillment from the legacy Mobile Workforce app to the native POR One app. Additional fulfillment actions will be added to POR One in the future.